Last updated: May 1, 2026 | Effective: May 1, 2026
Factor Parts ("Factor Parts," "we," "us," or "our") is committed to protecting your personal information. This Privacy Policy describes what data we collect, how we use it, and your rights regarding that data when you use factorparts.com.
This Privacy Policy applies to all personal information collected through factorparts.com, our customer service channels, and any other online or offline interactions you have with Factor Parts, located at 28010 Eucalyptus Ave, Moreno Valley, CA 92555.
By using our website or providing us with personal information, you consent to the collection and use of that information as described in this policy.
We may receive information from payment processors, fraud prevention services, and marketing analytics platforms. This information is used solely to fulfill orders and improve our services.
We use the information we collect to:
We will never sell your personal information to third parties for their own marketing purposes.
We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and understand how visitors use our site.
You can control cookie settings through your browser preferences. Disabling certain cookies may limit the functionality of our website, including the ability to add items to your cart.
We implement reasonable and industry-standard technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for all data transmission. Payment card data is processed using PCI-DSS-compliant payment processors.
Despite these measures, no transmission of data over the internet is 100% secure. We cannot guarantee absolute security and encourage you to protect your account credentials and notify us immediately if you suspect unauthorized use of your account.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of 7 years to comply with tax and accounting requirements. You may request deletion of your account and associated data at any time, subject to our legal retention obligations.
You have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@factorparts.com or call 1-800-328-2674. We will respond to verifiable requests within 30 days.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what categories of personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information.
We do not sell your personal information. To exercise your California privacy rights, submit a request to support@factorparts.com with the subject line "California Privacy Request." We will verify your identity before processing the request and respond within 45 days as required by law.
Our website is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at support@factorparts.com and we will promptly delete that information.
We may update this Privacy Policy periodically to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. For material changes, we will notify registered customers by email. Your continued use of our website after any changes constitutes acceptance of the updated policy.
For questions, concerns, or to exercise your privacy rights, please contact us: