Ships from Moreno Valley, CA | Most orders ship within 1–2 business days | Free standard shipping on orders $75+
All orders are fulfilled from our warehouse at 28010 Eucalyptus Ave, Moreno Valley, CA 92555. We ship to all 50 U.S. states via UPS, FedEx, and USPS. International shipping is not currently available.
Free Standard Shipping on orders of $75.00 or more (contiguous U.S. only). Orders under $75 are charged a flat $8.99 ground shipping fee.
We work hard to get your parts out the door quickly. Most in-stock orders placed before 2:00 PM Pacific Time on a business day ship the same day. Orders placed after the cutoff or on weekends and holidays ship the next business day.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground UPS Ground / FedEx Ground / USPS Priority |
3–7 business days | FREE on orders $75+ $8.99 under $75 |
| Expedited (3-Day) UPS 3-Day Select / FedEx Express Saver |
3 business days | Calculated at checkout |
| 2-Day Air UPS 2nd Day Air / FedEx 2Day |
2 business days | Calculated at checkout |
| Overnight UPS Next Day Air / FedEx Standard Overnight |
Next business day | Calculated at checkout |
| Freight (Oversized) For heavy or large items (engines, transmissions, etc.) |
5–10 business days | Calculated at checkout |
Shipping costs for expedited services are calculated in real time at checkout based on package weight, dimensions, and destination ZIP code. Business days do not include weekends or federal holidays.
Expedited shipping guarantees apply to transit time only — not order processing time. If your order requires same-day dispatch, please place it before 2:00 PM PT and contact us to confirm availability at 1-800-328-2674.
Orders are processed Monday through Friday, excluding federal holidays. Here's the timeline from order to dispatch:
Orders placed on Saturday, Sunday, or holidays will begin processing the following business day.
Once your order ships, you will receive a shipping confirmation email containing your carrier tracking number. You can track your order directly on the carrier's website:
Tracking information may take up to 24 hours to update after your order leaves our warehouse. If you do not receive a shipping confirmation within 2 business days of your order, please contact us at 1-800-328-2674 or support@factorparts.com.
We ship to all 50 U.S. states, including Alaska and Hawaii (additional shipping charges apply for AK and HI). We do not currently ship to U.S. territories (Puerto Rico, Guam, USVI) or international addresses. We do not ship to P.O. boxes for orders over 10 lbs.
Certain products — including batteries, refrigerants, aerosol chemicals, and other hazardous materials — may be subject to shipping restrictions due to DOT and carrier regulations. These items may only be shipped via ground service and may not be available for shipment to all locations. Restrictions are noted on the product listing page.
Large or heavy items such as complete engines, transmissions, differentials, and axle assemblies may ship via LTL (less-than-truckload) freight. Freight shipments require a delivery appointment and are delivered to the curb or garage.
Freight shipping costs are calculated at checkout. Estimated delivery for freight items is 5–10 business days after dispatch.
Although rare, packages are occasionally lost or damaged in transit. Here's what to do:
If your tracking shows "Delivered" but you have not received your package, check with neighbors and any secure locations around your property. If the package cannot be located, contact us within 5 days of the marked delivery date and we will initiate a carrier trace and work to resolve the issue promptly.
If your package arrives visibly damaged:
Do not discard damaged packaging — it may be required by the carrier for their claim investigation.
Our team is available to assist with shipping questions, status updates, and carrier issues: