Returns & Exchanges

Return Policy Overview

Most new, unused parts in their original packaging are eligible for return. Once a part has been installed or shows signs of use, it is no longer returnable. This policy exists because a used or installed part cannot be resold to another customer and may have been altered in ways that affect safety.

What Can Be Returned

The following items are generally eligible for return within 30 days of delivery:

• New, uninstalled parts in original, undamaged manufacturer packaging
• Parts ordered incorrectly by the customer (restocking fee may apply)
• Parts that arrived damaged or defective (see "Defective / Wrong Parts" section)
• Parts that were shipped in error by Factor Parts

All returned parts must include the original packaging, all hardware, brackets, and accessories that were included. Parts returned without complete packaging may be subject to additional deductions or rejection.

Non-Returnable Items

The following products cannot be returned under any circumstances:

• Electrical components — sensors, ECMs, starters, alternators, ignition modules (once removed from packaging, these cannot be verified as uninstalled)
• Special-order parts — items ordered specifically for your vehicle that are not stocked inventory
• Hazardous materials — batteries, refrigerants, chemical products
• Installed or used parts — any part showing signs of installation, use, or modification
• Parts beyond the 30-day window — items returned after 30 days of the delivery date
• Parts without original packaging — items missing manufacturer box, hardware, or documentation

How to Return a Part

Return Address

Ship all returns to:

Factor Parts — Returns Dept
28010 Eucalyptus Ave
Moreno Valley, CA 92555

Returns sent without an RMA number may be delayed or rejected. Do not return parts without first contacting customer service.

Return Shipping Costs

• Customer error (wrong part ordered, changed mind): Customer is responsible for return shipping. A 15% restocking fee may apply.
• Our error (wrong part shipped, defective item): Factor Parts will provide a prepaid return shipping label at no cost to you.
• Warranty returns: Shipping coverage depends on the specific manufacturer's warranty terms.

Refunds

Refunds are issued to the original payment method once the returned item has been received and inspected. Please allow:

• 2–3 business days for us to receive and inspect your return after it arrives at our warehouse
• 5–10 business days for the refund to appear on your account after we process it
• 1–2 additional billing cycles for the credit to appear on a credit card statement (varies by bank)

Shipping charges are non-refundable unless the return is due to a Factor Parts error. If a restocking fee applies, it will be deducted from your refund. You will receive an email confirmation when your refund has been processed.

Exchanges

We do not process direct exchanges. If you need a different part, please return the original item following the process above and place a new order for the correct part. This ensures the fastest possible turnaround — new orders typically ship within 1–2 business days.

If you need help identifying the correct part for your vehicle before reordering, our team is available at 1-800-328-2674 Monday–Friday, 8 AM–6 PM Pacific Time.

Defective or Incorrect Parts

If you received a part that is defective out of the box, arrived damaged during shipping, or is not the part described on your order confirmation, please contact us within 7 days of delivery. We will:

• Issue a prepaid return shipping label
• Process a full refund or send a replacement at no additional charge
• File any necessary damage claims with the shipping carrier on your behalf

Photograph any visible damage before returning — this helps us file carrier claims and improve our packaging. Email photos along with your order number to support@factorparts.com.

Core Charges

Some remanufactured parts (alternators, starters, brake calipers, water pumps, etc.) carry a core charge. This charge is a deposit collected at the time of purchase and is refunded when you return your old ("core") part.

• The core part must be returned within 30 days of your order delivery date
• The core must be the same part number or compatible type as specified in the product listing
• The core must be rebuildable — severely damaged, melted, or missing cores may not qualify
• Core refunds are processed within 5–10 business days of receiving and inspecting the core

Core charges are listed separately on your order total and will appear as a separate refund line item on your statement.

Questions? Contact Us

Our customer service team is here to help with returns, exchanges, and any other concerns:

• Phone: 1-800-328-2674 — Mon–Fri, 8 AM–6 PM PT
• Email: support@factorparts.com
• Returns Address: Factor Parts, 28010 Eucalyptus Ave, Moreno Valley, CA 92555